Frequently asked questions

You can change your account information by clicking on SIGN IN in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.

Shipping generally takes from 3 to 7 business days, depending on location of delivery.

Does my billing address have to match the one associated with my credit card?

Yes. For credit card verification, you must enter your billing address exactly as it appears on your credit card statement.

We want you to enjoy your products ordered as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your order for any reason, please consult our Orders & Returns section.

Only products that are listed in our online store are available to be purchased through our website. We regret that we cannot accept orders for any product that is not listed online. Please check back regularly and join our newsletter as we continually add new products to our online store.

We are an authorized retailer for all the brands & products listed for sale on our website. You can confirm this by connecting with the brand direct.

• Gift Cards purchased online can only be redeemed on unionjackboots.com.
• Gift Cards are not redeemable at our retail location.
• Gift Card sales are final and cannot be refunded or redeemed for cash.
• When returning merchandise that was purchased online using a Gift Card, the original gift card will be credited its respective amount.
• Gift Cards cannot be replaced if lost or stolen.
• Gift Cards cannot be used to purchase another virtual gift card.
• To check your Gift Card balance, please login to your account.