General Shipping Policy
At the moment, Union Jack Boots only offers shipment to addresses within Canada. Orders placed on our site typically ship within 1 to 3 business days unless otherwise specified.
- Once your order is shipped, you will receive a tracking number which you can use to track your shipment on the FedEx or Canada Post websites.
- We ship most packages via FedEx with the exception of small, non-footwear packages (such as laces).
- Billing and shipping addresses must be within Canada.
- We do not offer international shipping and are unable to ship to PO boxes, re-shippers, or package forwarding services.
Shipping and Handling Fees
Union Jack Boots is pleased to offer free shipping on all orders with a pre-tax total greater than $39.99. Otherwise, a low flat rate shipping charge of $4.99 is applied. We ship everywhere in Canada.
Shipping charges are refunded if:
- We ship an incorrect product
- A product was shipped from our warehouse broken or defective
- A product was damaged during shipping
Shipping Method and Timeline
Union Jack Boots ships all orders in Canada with FedEx or Canada Post. Orders typically leave our warehouse within 1 to 3 full business days.
- Please note, shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.
- Inaccurate order information will result in delays from both processing an order and manually verifying an address.
- Shipping delays; please be patient during high volume sale periods. All efforts are done to ship orders as quickly as possible, however please expect a short delay.
Once the order is shipped, a tracking number will be emailed. If you created an account on our site, you will also be able to login to view tracking information as well as account information, address book, order history and your wish list. You can use the shipment tracking number by visiting www.fedex.com or www.canadapost.ca
$15 re-stocking fee / $15 re-shipping fee
Please ensure your shipping address is entered completely and accurately, including any apartment, unit, or buzzer number. If the package is undeliverable due to incomplete shipping address, it is the responsibility of the party that entered the incorrect or incomplete shipping information. If the package is returned to us, we can re-send the package again if the responsible party agrees to pay $15.00 for the additional shipping costs. All unclaimed or undeliverable packages that are returned to us will be subject to a $15.00 re-stocking fee.