Dr Martens Canada | FAQ


FAQ – Frequently Asked Questions

How can I change my account information?

You can change your account information by clicking on My Account in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.

How secure is my account information?

Completely secure. Union Jack Boots is committed to protecting the security and privacy of your information. For details on the security of your transactions, please see our Privacy Policy page.

How do I get a copy of an invoice for my order?

Click on My Account. Enter your e-mail address and password and your account info will be displayed. On the left of the screen is My Order. Click on this link to view the order details and view invoice information.

I forgot my password. How do I get it?

Click on the My Account link top area. Use the 'Forgot your Password' link to request a new password via email.

Are credit card transactions on unionjackboots.com safe?

The Union Jack Boots server uses Secure Sockets Layer (SSL), an encryption technology that works with internet browsers, the industry standard. All transactions are processed via our transaction partner PayPal Canada. You do not require a PayPal account to purchase on our website.

What are my payment options?

The credit cards we currently accept are Visa, MasterCard and PayPal Express checkout. For American Express and Visa Debit please select PayPal at checkout to pay with via these option.

What is my UK/AUS/US size?

We have made available for you a Size Guide to help you find your UK/AUS/US size. If you still feel unsure about your size equivalence, please feel free to Contact Us.

Why would an item be out of stock when it still appears on your site?

Because of the high volume of customers purchasing from the Union Jack Boots online store, our products may sell out from time to time. We do update our site regularly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand, particularly since thousands of people visit our online store every day. To avoid missing out on our featured items, we encourage you to act quickly.

In rare cases however, we may have to notify you via e-mail that a product is out of stock. Your credit card will be credited and you will receive an email notification for any out of stock product within 24 business hours.

Do you ever restock items that are sold out?

Yes, we are occasionally able to restock items. However, we recommend that you take advantage of our in stock merchandise and place your order without delay.

The style or size I want is not shown on this website. Can I purchase it from you?

Our website shows every item that we currently have in stock. If a style or size is not shown, it is temporarily sold out or no longer available. Many styles are seasonal. Please Contact Us to find out if the product will be restocked or not. The brands available on Union Jack Boots come out with new styles several times a year, and some old styles are discontinued.

Does Union Jack Boots charge sales tax on products purchased in Canada?

Yes, provincial laws require that internet retailers collect sales tax in provinces where they are applicable and at current rates.

How long will it take for my package to be delivered?

Shipping generally takes from 3 to 10 business days, depending on location of delivery.

How can I track my order?

Once the order is shipped, a tracking number will be emailed to you. If you created an account on our site you will also be able to login to view tracking information as well as account information, address book, order history and your wish list. You can use the shipment tracking number on www.fedex.com or www.canadapost.ca

Do you deliver on weekends?

Shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.

Why didn't my order ship the same day that I place it?

Orders cannot be shipped the same day they are placed, but will be scheduled for processing typically within the next two business days (business days are Monday through Friday). This processing time allows for the product to be retrieved from the warehouse, packaged for shipment, and picked up by the shipping company. Occasional delays due to high volume occur, especially around the holidays or during promotional periods. We will contact you if your order cannot be filled for any reason. We make every effort to ship all orders within two business days of the day they are placed.

How do I cancel or change an order?

We want you to enjoy your products ordered from Union Jack Boots as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your Dr. Martens item(s) for any reason, please consult our Returns Policy

What are the terms for the newsletter sign up weekly draw for $100 digital gift card?

Only new subscribers from each week are eligible for the weekly draw. Digital gift cards issued for our weekly draw are valid for 30 days from date of issue. Digital gift card valid towards online purchase of items at unionjackboots.com only, cannot be used towards the purchase of another gift card, not applicable towards previous purchases, and cannot be redeemed for cash.


Welcome to Union Jack Boots, Canada’s top online shopping destination for authentic Dr. Martens boots, shoes, and accessories. In addition to “Docs” or "Doc Martens", we’re proud to offer a wide selection of Converse, Timberland, Blundstone, Vans, Adidas, Reebok, and Palladium products – with more great brands to come! Whether you live in Vancouver, Halifax, Edmonton, Saint John, Charlottetown, Saskatoon, St. John’s, Calgary, Winnipeg, Toronto, Montreal or any other Canadian city, Union Jack Boots is proud to offer free delivery across Canada on all purchases over $39.99 dollars.